Case Studies / McEvoy Street Suite
Case Study: Cleaning Three Tenancies in a McEvoy Street Warehouse Conversion, Alexandria 2015
A two-level brick warehouse conversion a short walk from McEvoy Street in Alexandria 2015, subdivided into three commercial tenancies: a design consultancy on the upper floor, a small accounting practice below it, and a wholesale showroom with attached storage at ground level. Around 640 square metres in total, plus a shared lobby, one lift, a fire stair and a basement. Client names are withheld at their request; everything else here is as it happened. Pro Clean Corp services Alexandria 2015 and surrounds.
The problem: three cleaners, nobody owning the middle
Each tenancy had engaged its own cleaner at a different time, on a different schedule, with a different idea of where its responsibility stopped. The result was predictable. The shared lobby was cleaned inconsistently because no single tenant was paying for it. The bin room, undersized for the building's output, was tidied only when someone complained. High-level dust on the exposed steel and ductwork above the lobby had not been touched since the fit-out. Two of the three tenants believed their contract included entry glass; neither of their cleaners had ever quoted for it.
The building owner raised it after a prospective tenant walked through the lobby on a Friday afternoon and did not come back.
What we changed
- One written scope covering all three tenancies and every common area, with each line attributed to whoever was paying for it
- One supervisor and one crew, starting at 6:30pm after the accounting practice closed, moving top-down through the building
- An initial deep clean quoted separately: high dusting of steel and ductwork, degreasing the bin room, and a full machine scrub of the ground-floor concrete
- Quarterly high-level pole work built into the ongoing program so the deep clean would not be needed again
- Bin room wash-down and drain treatment fixed to the day after collection, not to the day after a complaint
- Entry and lobby glass on a fortnightly round, with internal partition glass in each tenancy done monthly
- A monthly photo audit sent to all three tenancy contacts and the owner, with a shared defect log
The result
The combined monthly cost landed slightly below the three previous arrangements added together, because travel, set-up and supervision were absorbed once rather than three times — and the common areas, which had effectively been unfunded, were now genuinely covered. Within two months the lobby stopped being a talking point. The defect log ran to eleven items in the first month and two in the third, which is the pattern we look for: a lot of catch-up, then a stable site.
The wholesale showroom later added its storage area to the scope under our Alexandria warehouse cleaning program, and the design consultancy added twice-yearly carpet extraction. The building has since moved the common-area portion to a direct arrangement with the owners corporation under strata cleaning, which is a cleaner structure again.
If your building looks like this
Multi-tenanted conversions are common across Alexandria 2015, and the shared-area gap is almost universal. The fix is not more cleaning, it is one scope with named responsibility. Ongoing tenancy programs are described on our office cleaning page, pricing on the cost guide and rates page, and the second Alexandria write-up is our Botany Road retail case study. General questions are answered on the FAQ.
McEvoy Street case study — FAQs
How big was the site?
Three tenancies across two levels of a converted brick warehouse near McEvoy Street, Alexandria 2015 — roughly 640 square metres in total, plus a shared entry lobby, one lift, a fire stair and a small basement.
What was going wrong before?
Three separate cleaners on three different schedules. Nobody owned the shared lobby, the bin room was cleaned by whoever complained loudest, and the high-level dust above the lobby had not been touched in years. Two of the three tenants were also paying for glass that was never done consistently.
What changed operationally?
One scope, one supervisor and one visit pattern covering all three tenancies plus the common areas. Cleaning moved to a 6:30pm start, high dusting went onto a quarterly cycle with pole equipment, and the bin room went onto a fixed wash-down schedule tied to collection day rather than to complaints.
What did it cost?
The combined monthly figure came in slightly below what the three tenants had been paying separately, because travel and set-up were absorbed once instead of three times. The initial deep clean was quoted and invoiced as a separate one-off rather than averaged into the first month.
How is quality tracked now?
A signed checklist after every visit and a monthly photo audit emailed to each tenancy contact and to the building owner, with any defect closed out within 48 hours.
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